5 hours
$1,000per block
One or two stubborn issues.
- Check-ins three times a week
- Use within two weeks of first request
Troubleshooting
4.6 / 5 G2 ratingTrusted by 5000+ sellers
When Amazon breaks something, we fix it
Catalog errors, listing updates that will not stick, UPC mismatches, lost Buy Box, hijackers, stranded inventory: the problems that eat a seller's week. Buy a block of specialist hours and hand them over. The team has handled them across 500+ managed accounts.
4.6 / 5 G2 ratingTrusted by 5000+ sellers
- 500+accounts managed
- 3 per weekstructured check-ins while your block is open
- almost 10 yearsof marketplace operations experience
Fixed-price fixes
Common problems with a set price
Listing reinstatement
Get a removed ASIN back online with a policy-grounded plan of action.
Learn moreAccount suspension
Deactivated account appeals managed to resolution for up to 45 days.
Learn moreBrand name change
Change the brand on your ASINs without losing reviews or rank.
Learn moreUPC to GS1 change
Swap non-GS1 barcodes before they get your listing suppressed.
Learn morePPC advertising audit
Find the wasted spend in your ad account at SKU level.
Learn moreRemote fulfilment setup
Sell in Canada and Mexico from your US inventory.
Learn more
Troubleshooting hours
What the hours cover
Anything in Seller Central that needs a specialist and Seller Support persistence. Submit several issues in one block.
- Catalog and attribute errors that block listing updates
- UPC, EAN and GTIN mismatches
- Variation and parentage problems
- Buy Box loss investigation
- Hijacker and unauthorised seller reports, as we did for GOODONYA
- Stranded and unfulfillable inventory
- Suppressed listing diagnosis
- Case creation, escalation and follow-up with Seller Support
- Structured email updates every Monday, Wednesday and Friday
Hour blocks
Prepaid blocks, no retainer
10 hours
$1,500per block
A backlog of catalog issues or an account clean-up.
- Everything in 5 hours
- Multiple issues in parallel
- Priority escalation
11 hours
$2,000per block
Larger catalogs or multi-marketplace problems.
- Everything in 10 hours
- Extra hours at $200 each
Typical resolution runs four to five weeks because Seller Support sets the pace. Hybrid and Concierge clients have troubleshooting included. Prices are placeholders mirroring the reference structure. Final AiHello pricing is confirmed before work begins.
Prevention
Most emergencies are avoidable
Every Hybrid and Concierge account includes customer support management and daily account-health monitoring, so warnings are handled before they become suspensions.
Hybrid plan
Specialists manage support tickets, replacement and refund logic, and watch account health daily.
Read the Hybrid planAccount audit
A 75-point review that includes account health, policy risk and suppressed listings.
Book an auditReview solicitation
Compliant, automated Request a Review timing that builds ratings without risking policy.
How it works
Powered by AutoPilot
Automation that prevents the next ticket
Stranded inventory, missing campaigns and weak pages are the usual root causes. These three modules flag them before they become Seller Support cases.
ProductPulse inventory-aware ads
Pauses ads when a SKU drops below your stock threshold and resumes them, with an optional warm-up, when inventory recovers.
Ad Map
Shows every campaign tied to each product and what is missing, such as no brand defense or no exact match coverage.
Retail-Ready Score
Checks titles, images, bullets, reviews and price so you fix the page before you spend more on traffic to it.
FAQ
Frequently asked questions
What is not covered by troubleshooting hours?
Phone calls, new listing creation and reinstatements, which have their own services. Hours are for diagnosis, case work and escalation inside Seller Central.
Do you guarantee Amazon will fix it?
Amazon makes the final decision on every case. We never guarantee an outcome; we guarantee a documented, policy-grounded process and persistent follow-up.
Do my ASINs need to be brand registered?
No. We handle both registered and unregistered catalogs, though Brand Registry gives us more tools to work with.
How quickly do you start?
Within one business day of access. You will get the first status update at the next scheduled check-in.
Why AiHello
Software and experts, not one or the other
Most agencies sell hours. Most tools sell dashboards. AiHello pairs a dedicated specialist with AutoPilot, the automation engine that makes thousands of bid, budget and keyword decisions every night, so the humans on your account spend their time on strategy instead of spreadsheets. Across our managed accounts that model has lifted sales by about 20% while bringing ACoS down by about 30% over time.
- A named specialist who knows your catalog, margins and goals, with a call every two weeks
- AutoPilot handles bids, budgets, keywords, negatives and inventory-aware pausing 24/7
- A visual change log shows every adjustment with a timestamp and a reason
- Month to month, no long contracts: we earn the renewal with results
What sellers say
Profitable growth and nothing less
Having 1 on 1 guidance from the team over at AiHello has been crucial for growing my sales past $2 million.
Michael GreeneAmazon seller
AiHello has made Amazon advertising a breeze for me. It's like having a personal advertising assistant.
Neha MalhotraAmazon seller
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Ready to grow on Amazon?
Talk to an AiHello expert about your goals. We will map the fastest route and show you what AutoPilot can automate from night one.