Policy violations
Prohibited claims, restricted products, pricing errors and listing policy breaches.
Listing reinstatement
4.6 / 5 G2 ratingTrusted by 5000+ sellers
Get your removed ASIN back online
Listings get pulled for policy violations, intellectual property complaints, restricted claims, safety investigations and brand conflicts. Each has a different path back. We find the real reason, fix the catalog and write the plan of action Amazon's reviewers expect, while ProductPulse keeps you from paying for ads on a listing that is down.
4.6 / 5 G2 ratingTrusted by 5000+ sellers
- 5000+sellers trust AiHello
- 4.6 / 5G2 rating
- $2 billion+in sales driven for sellers
Removal reasons we handle
Every yank has a cause
Intellectual property
Copyright, trademark and patent complaints, including retractions from rights owners.
Medical and health claims
Disease, cure and treatment language in supplements, beauty and wellness.
Product safety
Safety investigations, recalls and documentation requests such as test reports.
Brand conflicts
Brand name mismatches, Brand Registry disputes and detail page ownership issues.
Catalog data
Invalid identifiers, category mismatches and contributions that triggered suppression.
Process
From diagnosis to live listing
01
Consultation
We review the performance notification, the listing history and the product to pin down the actual cause.
02
Catalog fixes
Copy, images, attributes and documents are brought into compliance before anything is submitted.
03
Plan of action
A root cause, corrective actions and preventive measures written the way Amazon's reviewers assess them, sent to the right team.
04
Follow-up
Case monitoring, resubmissions and escalations until the listing is live or every avenue is exhausted.
Pricing
Flat fee per listing
Listing reinstatement
$1,000per listing
Research, compliance fixes, plan of action and follow-up for one removed ASIN.
- Root-cause diagnosis
- Catalog and documentation fixes
- Plan of action submission
- Follow-up until resolution
Prices are placeholders mirroring the reference structure. Final AiHello pricing is confirmed before work begins.
Prevention
Most emergencies are avoidable
Every Hybrid and Concierge account includes customer support management and daily account-health monitoring, so warnings are handled before they become suspensions.
Hybrid plan
Specialists manage support tickets, replacement and refund logic, and watch account health daily.
Read the Hybrid planAccount audit
A 75-point review that includes account health, policy risk and suppressed listings.
Book an auditReview solicitation
Compliant, automated Request a Review timing that builds ratings without risking policy.
How it works
FAQ
Frequently asked questions
Do you guarantee reinstatement?
Amazon makes the final decision on every case. We never guarantee an outcome; we guarantee a documented, policy-grounded process and persistent follow-up.
How long does it take?
Simple policy cases can resolve within days once a strong plan of action is submitted. Intellectual property and safety cases can take weeks because they depend on third parties and Amazon investigation teams.
Are there products you will not take on?
Yes. We decline products Amazon prohibits outright or that pose genuine safety risks, and we will tell you on the first call if a listing is not realistically recoverable.
What happens to my ads while the listing is down?
ProductPulse pauses ads for a SKU that cannot sell and resumes them with a warm-up once it is live again, so the outage does not also waste budget.
Can I handle it myself?
Many sellers can, and our coaching calls will coach you through writing your own plan of action if you prefer to stay hands-on.
Why AiHello
Software and experts, not one or the other
Most agencies sell hours. Most tools sell dashboards. AiHello pairs a dedicated specialist with AutoPilot, the automation engine that makes thousands of bid, budget and keyword decisions every night, so the humans on your account spend their time on strategy instead of spreadsheets. Across our managed accounts that model has lifted sales by about 20% while bringing ACoS down by about 30% over time.
- A named specialist who knows your catalog, margins and goals, with a call every two weeks
- AutoPilot handles bids, budgets, keywords, negatives and inventory-aware pausing 24/7
- A visual change log shows every adjustment with a timestamp and a reason
- Month to month, no long contracts: we earn the renewal with results
Related services
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Ready to grow on Amazon?
Talk to an AiHello expert about your goals. We will map the fastest route and show you what AutoPilot can automate from night one.