Tier 1: performance
$1,000per account
Order defect rate, late shipments, cancellations, negative feedback, A-to-z claims and chargebacks.
- Metric analysis and root cause
- Plan of action
- Resubmissions for up to 45 days
Account suspension
4.6 / 5 G2 ratingTrusted by 5000+ sellers
Get a deactivated seller account reinstated
A suspended account stops every sale at once. We work the case until it is resolved: the research, the plan of action, the resubmissions and the catalog fixes that make the appeal credible, for up to 45 days. Then we help make sure it does not happen again.
4.6 / 5 G2 ratingTrusted by 5000+ sellers
Two tiers
Priced by the type of suspension
Tier 2: policy
$2,000per account
Related or duplicate accounts, identity verification, inauthentic or counterfeit claims, intellectual property, drop-shipping and other policy violations.
- Everything in Tier 1
- Documentation and invoice review
- Verification and video-call preparation
- Escalation paths beyond the standard queue
Prices are placeholders mirroring the reference structure. Final AiHello pricing is confirmed before work begins.
Process
How an appeal is worked
01
Research
Performance notifications, metrics, account history and any related accounts are reviewed to identify the true trigger.
02
Fix the cause
Catalog, process and documentation problems are corrected so the plan of action describes real changes, not promises.
03
Plan of action
Root cause, corrective actions and preventive measures written in the structure Amazon's reviewers use.
04
Resubmit and escalate
Rejections are answered with revised plans and escalations through every available channel for up to 45 days.
Prevention
Most emergencies are avoidable
Every Hybrid and Concierge account includes customer support management and daily account-health monitoring, so warnings are handled before they become suspensions.
Hybrid plan
Specialists manage support tickets, replacement and refund logic, and watch account health daily.
Read the Hybrid planAccount audit
A 75-point review that includes account health, policy risk and suppressed listings.
Book an auditReview solicitation
Compliant, automated Request a Review timing that builds ratings without risking policy.
How it works
FAQ
Frequently asked questions
Do you guarantee my account will be reinstated?
Amazon makes the final decision on every case. We never guarantee an outcome; we guarantee a documented, policy-grounded process and persistent follow-up.
How long does Amazon take to respond?
Active accounts usually hear back within about 48 hours of a submission. New or inactive accounts can take one to two weeks per round.
What if the first plan of action is rejected?
We revise and resubmit, addressing the specific gap in Amazon's response, and keep going for up to 45 days from the start of the engagement.
My suspension mentions a related account. Which tier is that?
Tier 2. Related-account cases require documentation linking or separating the accounts and are the most involved appeals we handle.
How do I avoid the next one?
Daily account-health monitoring and customer support management are part of the Hybrid and Concierge plans, and the account audit scores your policy risk. Most suspensions announce themselves weeks in advance.
Why AiHello
Software and experts, not one or the other
Most agencies sell hours. Most tools sell dashboards. AiHello pairs a dedicated specialist with AutoPilot, the automation engine that makes thousands of bid, budget and keyword decisions every night, so the humans on your account spend their time on strategy instead of spreadsheets. Across our managed accounts that model has lifted sales by about 20% while bringing ACoS down by about 30% over time.
- A named specialist who knows your catalog, margins and goals, with a call every two weeks
- AutoPilot handles bids, budgets, keywords, negatives and inventory-aware pausing 24/7
- A visual change log shows every adjustment with a timestamp and a reason
- Month to month, no long contracts: we earn the renewal with results
Related services
Keep exploring
Ready to grow on Amazon?
Talk to an AiHello expert about your goals. We will map the fastest route and show you what AutoPilot can automate from night one.